frequently asked questions milk chocolate bar with hazelnut

What's going on?
In a batch of Tony's Chocolonely milk chocolate bars with hazelnut (small bars 47 grams and large bars 180 grams) there is an increased level of peanut (allergenic). ) measured in a lab test, while this is not stated on the wrapper.

How did you find out?
We were informed about the increased level of peanut (allergen) in our hazelnut bars by the maker of our chocolate bars who conducted the lab test deployed.

Which bars are these exactly?

• –Tony's Chocolonely large milk chocolate bar with hazelnuts (180 grams) with lot numbers: 5132, 5173, 5251, 5273 and 5329
• –Tony's Chocolonely small milk chocolate bar with hazelnuts (47 grams) with the lot numbers: 5180, 5216, 5271 and 5336.

You will find these lot numbers on the side of the wrapper (starting with L).
The ingredient declaration has already been adjusted on the wrapper of our Easter eggs, which will soon appear in stores.

Which ingredient is it exactly?
Chopped hazelnuts with traces of peanuts.

How do you recognize the bars?
You can recognize them by the green wrapper with the description in the yellow flavor ribbon: milk hazelnut.

What now?
If you have a peanut allergy, you should not eat the bar, as this can be dangerous for you. You can return the bar to us with your name, address and account number and we will refund the full purchase price.

The address is: Tony's Chocolonely, Answer Number 46128, 1060 WB Amsterdam

No allergy to peanuts? Then there is no risk for you and you can enjoy your bar. There is nothing else wrong with it. If you know someone with a peanut allergy, please inform them of this message.

For the next productions of our milk hazelnut bars, the hazelnuts are chopped at a different, peanut-free location.

What is the risk?
Only if you have a peanut allergy should you not eat the bars, because then this could be dangerous for you . More information about peanut allergy and the risks can be found here: http://www.food allergy.nl/allergenic/20 -peanut.html.

If you do not have a peanut allergy, there is no risk for you to eat the bars.

What are you doing about the problem?

• -We have reported it to the Dutch Food and Consumer Product Safety Authority (NVWA)
• -We inform consumers via our website and social media.
• -The supplies of these bars are blocked.
• -For the next productions, the hazelnuts for our bars are chopped at a different, peanut-free location.
• -The ingredient declaration on the wrappers will be adjusted

How do you inform consumers?
We inform consumers via our website and social media.

Why is there no warning on your wrappers?
We only received the results of the lab test at the end of December 2015.

Has anyone gotten sick yet?
No, not as far as we know. We have not received any complaints.

How does Tony's Chocolonely compensate people who bought a bar and are allergic to peanuts?
People with a peanut allergy can buy the bars with their details send it to Tony's Chocolonely and receive a full refund.

The address is: Tony's Chocolonely, Answer Number 46128, 1060 WB Amsterdam

I've already finished the bar. What now?
If you have not become ill, there is no longer any risk.

What is done with the recalled bars?
The recalled bars will be stickered with an amended ingredient declaration and will be redelivered. There is nothing else wrong with the bars.

Is it safe to eat other Tony's Chocolonely products if you have a peanut allergy?
Only in this batch of the milk chocolate bars with hazelnut (small bars 47 grams and large bars 180 grams) an increased value of peanut (- allergen) was measured. For information about what to eat if you have a food allergy, please refer to: http://webshop.voedingscentrum.nl/print-allergeenlijst.html .

I do not have a peanut allergy. Are the bars safe to eat?
Yes, if you do not have a peanut allergy then there is no risk for you to eat the bars, unless you have a have an allergy to other ingredients in our chocolate.