Frequently Asked Questions

many frequently asked questions

Great that you want to order our chocolate for your company. A (personalized) snack from the boss, that's nice!

You can create your account on our choco for companies page.

The advantages of ordering via our online chocolate shop at a glance:

1. Immediately confirm your order. No more waiting for confirmation by email.
2. Your self-made wrappers are saved in your account. That's useful for repeat orders.
3. Status overview of your orders (with track & trace).
4. Overview of your orders in one place.
5. Download PDF invoices.

Please note: in order to place an order on account, you must first log in with your business account. Once logged in, the 'on account' option will appear at check out. High five!

Of course, you can't wait until you can sink your teeth into our chunky bars or until they land on the doorstep of your friend, grandmother or colleague! We understand. That is why we do everything we can to deliver your order as quickly as possible.

Wondering when your order will be delivered? We use two different delivery times:

Regular chocolate
- Delivery only within the Netherlands
- Up to 10 products: Ordered before 9:00 PM on working days, shipped the same working day
- More than 10 products: Ordered before 9:00 PM on working days, shipped the 2nd working day

Personalized chocolate

Personalized large bars:
(Ordered before 5:59 PM)
- 1 to 24 bars : Shipped the same working day
- 25 to 500 bars : shipped on the 2nd working day
- 501 to 1,500 bars : shipped on the 3rd working day
- 1,501 to 5,000 bars : shipped on the 5th working day
- 5,001 to 19,999 bars : shipped on the 7th working day
- 20,000+ bars : Email us! We will let you know personally

Personalized small bars:
(Ordered before 5:59 PM)
- 35 – 385 pieces : shipped 2nd working day
- 386 - 999 pieces : shipped 3rd working day
- 1000 - 2499 pieces : shipped 4th working day
- 2500 – 5000 pieces : shipped 5th working day
- 5000+ pieces : Email us! We will let you know personally

As soon as your chocolate has been sent, you will receive a track & trace link in your mailbox. So keep a close eye on this to know whether your chocolate is already on its way. You can always find the status of your order under “my orders” in your account. Whoa!

And... do you place two orders with two different delivery times? Then you may also receive two packages from us.

Nice that you are working on your own wrapper for our bars!

On this page you will find more information including prices, delivery times, flavors and a few nice examples. You can choose a mix of flavors within the same price. From €30, no shipping costs will be charged. We ship to a maximum of one delivery address.

If you do not yet have a ( business ) account, it is useful to create one first so that you can pay on account. And... with an account you can track your orders, download your invoices in PDF, save your wrappers and much more!

Orders in our online wrap creator

Design your own wrapper in our wrapper creator, choose your favorite flavor, and order!

Orders with your own design in Adobe Illustrator / InDesign

Or create your own design in Adobe Illustrator / InDesign with a working drawing of our wrapper, and place your order with your own wrapper via this page .

Great that you want to place a chocolate order! If you place a business order, you can also do so on account. So you need a business account for this. And... you can create this very easily here . What we need from you are your company details (including your Chamber of Commerce and VAT number).

Do you not have all the requested information because you are, for example, a school or foundation? Then create a consumer account and send an email to chocoshop@tonyschocolonely.com with all your business information. Then we will see if we can make chocolate from it.

Would you also like to check our terms and conditions ? There you will find everything you need to know: from our privacy statement to the general terms and conditions of delivery.

Yes, come visit our Superstore at Oudebrugsteeg 15, 1012 JN Amsterdam

chocoshop - shipments

And... do you place two orders with two different delivery times? Then you may also receive two packages from us.

- For orders up to €30.00 = €3.99
- For orders over €30.00 = free shipping*

*Applies to 1 delivery address
*Note: the VAT rate of the shipping costs is the same as that of the selected products. That makes the total including VAT variable depending on your goods. VAT on chocolate is 9% and 21% on other goodies.

Our chocolate postman only delivers our bars within the Netherlands. Because we think it is important that you know exactly what is in our bars (and this is written in Dutch on our bars) and that we can guarantee that your bars will reach you on time.

But hey.. don't worry! Our bars are available in more and more places. You will find us at various airports and from the USA to Finland. Check the nearest store below, or order in our online choco shop. Then we'll deliver it to your home!

United Kingdom: Tony's Choco Shop / Tony's Store Locator
United States: Tony's Choco Shop / Tony's Store Locator
Germany: Tony's Choco Shop
Belgium: Tony's Choco Shop
France: Tony's Store Locator
Sweden: Tony's Store Locator
Norway: Tony's Store Locator
Denmark: Tony's Store Locator

chocoshop - order

How nice that you want to create an account with us! That can mean two things; Either you become our Serious Friend , or you place a chocolate order. Both make us happy and... you too of course!

You can create an account by clicking on the little figure at the top right of the screen. From there you can log in or create a new account. You can also just click here , that's just as easy.

Do you want to order something from our webshop or store your self-designed wrappers? Please log in first! Then we know for sure where to store your order and/or wrappers.

Advantages of ordering via our online chocolate shop:

Great that you want to order our chocolate for your company. A (personalized) snack from the boss, that's nice!

You can create your account on our choco for companies page.

The advantages of ordering via our online chocolate shop at a glance:

1. Immediately confirm your order. No more waiting for confirmation by email.
2. Your self-made wrappers are saved in your account. That's useful for repeat orders.
3. Status overview of your orders (with track & trace).
4. Overview of your orders in one place.
5. Download PDF invoices.

Please note: in order to place an order on account, you must first log in with your business account. Once logged in, the “on account” option will appear at check out. High five!

Oops, mistake! Can happen of course.

It is best to call us on our Chocofoon: 020 205 1200. Team Tony's is available from Monday to Friday from 9:00 AM - 5:00 PM.

Have your order number at hand, it starts with 'VW..' followed by 6 digits.

Would you prefer an email? That is also possible! This can be sent to: chocoshop@tonyschocolonely.com . We will contact you as soon as possible.

That's certainly possible! See below who to contact per country:

United States:
Tony's Chocolonely: www.tonyschocolonely.com/us / mailus@tonyschocolonely.com

United Kingdom:
Tony's Chocolonely: www.tonyschocolonely.com/uk / mailuk@tonyschocolonely.com

Germany
Tony's Chocolonely: www.tonyschocolonely.com/de / germany@tonyschocolonely.com

Belgium
PAB Benelux: www.pabbenelux.com / pab@pabbenelux.com / +32 (0)15 28 14 00

Sweden / Finland / Denmark:
Arvid Norquist: sweden@tonyschocolonely.com / norway@tonyschocolonely.com / denmark@tonyschocolonely.com

Finland:
Transmeri: finland@tonyschocolonely.com

Other:
Van Tol Export: export@tonyschocolonely.com

chocolate shop - pay

Oh dear, that's because you haven't paid for the 2nd reminder of your previous chocolate order yet. Oops! We all forget something...
Your account is therefore automatically blocked. You can still order, but we will ask you to pay immediately.

(and... also pay the outstanding payment of course)

You can find and download your invoices in your account . Once logged in, click on 'my orders' for your order overview. Go to the correct order and click on 'details'. A button will then appear with 'download your invoice'. Whoa!

Everything about Tony's Chocolonely BV. can be found in our terms and conditions .

Tony's company details:

Tony's Chocolonely Nederland BV
Danzigerkade 23B
1013AP Amsterdam
The Netherlands

Telephone; +31 20 2051 200
Email: mailme@tonyschocolonely.com

VAT: NL854138079B01
Chamber of Commerce: 60962704

Rabobank Amstelveen
IBAN: NL44RABO0131759892
BIC: RABONL2U

FLO ID: 18566
SKAL: 027729

Oh dear, that can happen of course. Could you please send the correct name plus the corresponding order or invoice number to chocoshop@tonyschocolonely.com ? Then we will adjust it for you. But hey, just pay extra attention next time. Have you created a consumer account, but are you placing a business order? Your name will then automatically appear on the invoice. We can convert your consumer account to a business account. For this purpose, we would like to receive all company details in an email to chocoshop@tonyschocolonely.com . So squeaky clean.

chocolate shop - general

over here

The little figure at the top right of the screen opens your profile page. You can easily adjust your personal details under 'edit profile' (left). And... here you will also immediately find your previous orders, invoices, used addresses and your own homemade wrappers. Easy!

Ouch, that's annoying! Send an email via the contact form , or call our chocophone (+31202051200). We are happy to help you find a solution!

How nice that you want to send a card with your chocolate order! For €1.50 you can add a card with personal text to your order at checkout, with the exception of orders with personalized bars.

Have you heard of our personalized bars? That's a bar and a card in one, that's really nice! You design it like this: clickerdeclick

Would you rather have a handwritten card by Team Tony's? We would like to make an exception for that. Send us an email with all the details and we will send a card from the office!

Ouch, that's annoying! Send an email via the contact form , or call our chocophone (+31 (0)20 20 512 00). We are happy to help you find a solution!

personalized wrappers

The packaging of our bar consists of not one, but two separate wrappers. The first wrap is a (1.5 gram) aluminum foil, as thin as possible. The second layer consists of a paper wrapper. Why separately? That's because you can easily separate them. Neatly place the aluminum foil in the regular waste bin (residual waste) and the paper wrapper in the paper bin. Just recycle!

Aluminium foil
For our large bars we use aluminum foil that can be recycled via the regular waste stream (residual waste). The advantage of the aluminum foil that Tony's uses is that it is a foil that consists of one material (and is not a composite of multiple layers). This way, the foil can easily be separated from the other waste by the waste processor. Once separated, the aluminum foil can be 100% recycled. On a roll!

*an important point for when you run out of your bar: it is best to throw away the aluminum foil in its entirety (as a wad, not in several small pieces). This makes it easier for the waste processor to separate it from other waste in the recycling process. Easy does it!

Paper wrappers
The paper we wrap around our Tony's bars is made from Sappi Magno Natural pure fibres. Unbleached and uncoated. We used to use recycled paper, but this is no longer available. What about another one? Unfortunately... there is currently no alternative available on the market for recycled paper that meets Tony's criteria in terms of quality assurance, processability and look & feel. In the future, we will continue to look for alternatives to recycled paper that meet these criteria. Promise.

But of course! Download (and upload) the working drawing, delivery specifications and rules here.

Ouch, that's annoying! Send an email via the contact form , or call our chocophone (+31 (0)20 20 512 00). We are happy to help you find a solution!

This can be done via the upload page of our wrapper creator. You can find it here . Drag your file into the square box on the upload page and preview your design in 3D. Happy with? Just click on the order button, choose quantities and flavors and order!

Personalized bars are intended for gift giving. So uhh... it's not allowed to resell them. Surprise your bestie, colleague, grandma or neighbor across the street. That's much more fun!

Oh sure. You can save your design yourself via the wrap creator. Make sure you are logged in first, otherwise we won't know where to store your cool wrapper.

You can find all your own wrappers under the heading 'my wrappers' on your profile page or here .

Nice that you are working on your own wrapper for our bars!

At the bottom of this page you will find more information including prices, delivery times, flavors and a few nice examples. You can choose a mix of flavors within the same price. From €250, no shipping costs will be charged. We ship to a maximum of one delivery address.

If you do not yet have a (business) account, it is useful to create one first so that you can pay on account. And... with an account you can track your orders, download your invoices in PDF, save your wrappers and much more!

Orders in our online wrapper creator Design your own wrapper in our wrapper creator, choose your favorite flavor, and order!

Orders with a working drawing Or create your own design in Adobe Illustrator / InDesign with a working drawing of our wrapper, and place your order with your own wrapper via this page.

Would you rather place an order by email? This is only possible if an exception has to be made. Consider printing Tony's text in English (our manifesto on the inside and the piece of information about Tony's and the bar on the back) or having parts of the text/elements of the wrapper printed in gold. Wohhh!

general

When Tony's started, Max Havelaar (that is Fairtrade Netherlands) was the only existing system that worked on fairer trade and better living conditions for farmers. The conditions under which Fairtrade certified products are grown meet a number of minimum criteria with regard to social and environmental conditions. Fairtrade is also closest to our mission because of its focus on organized farmers and a fixed premium. But our position remains: certification is only a starting point and a means towards a fair chain. We believe that much more is needed for a fair chain. That is why we have our five cooperation principles.

Of course! For us it is logical that farmers deal with the environment in a responsible manner. We encourage a more environmentally friendly production of cocoa by the farmers from whom we purchase our beans. For example, the cooperatives we work with receive training and help to use as few pesticides as possible and to apply fertilizer in a professional and economical manner. Deforestation is strictly prohibited. Climate change is becoming an increasingly important topic for Tony's, especially because cocoa farmers are experiencing its consequences first-hand. Drought or extreme heat increases the risk of crop failures and has a negative effect on the quality of the cocoa beans. This is only expected to get worse in the near future. We are now offsetting our emissions with Justdiggit , but in the coming years we will be working on actually reducing our emissions. Ultimately, we want eating a Tony's bar to make a positive contribution to the environment.

We also adjusted the wrappers of our bars in 2012. They are made from uncoated, FSC recycled paper. What?! Believe us, it's better for the environment. Uncoated means that the wrapper is not smeared with porcelain or lime. And FSC recycled indicates that the paper we wrap our bar in is partly made from recycled material. Maybe your wrapper was wrapped around a jar of peanut butter in its previous life, or it was a pack of chocolate sprinkles! The other part is FSC approved, which stands for Forest Stewardship Council. That sounds very chic, and actually it is. It means that the raw materials for the paper we use come from responsibly managed forests. Our aluminum foil consists as much as possible of recycled material and has been made as thin as possible.

We thought it was strange that all chocolate bars are divided into equal pieces, while in the cocoa world things are not that fair at all! With the unfair distribution of our 180 gram bars, we want to make it clear to all chocolate fans in a tasty way that income in the chocolate world is unevenly distributed.

You may have noticed that the bottom of our bar is supposed to represent the equator. The parts above that form the Gulf of Guinea. From left to right you see Ivory Coast, Ghana, Togo and Benin (we had to group them together in a very politically incorrect way, otherwise we wouldn't fit a hazelnut), Nigeria and a piece of Cameroon.

You will come across a lot of different quality marks on chocolate packaging. The certifiers can be multiple parties and each of these parties has its own name. You have Fairtrade, UTZ Certified and Rainforest Alliance. Ultimately, all certifications work more or less the same way. There must be no illegal child labor involved in any certification and there must be respect for the environment during the cultivation of cocoa. Differences mainly have to do with the vision and background of the various initiatives. For example, Fairtrade focuses mainly on the strength of farmer groups and a better price. Farmers must be united in a cooperative and there is a fixed premium on top of the price. Rainforest Alliance pays more attention to environmental conservation and works with independent farmers. UTZ focuses more on the professionalization of farmers and increasing productivity, and also works with independent farmers. But despite these different origins, the requirements are very similar. Each system pays more or less attention to social development, economic development, environmental development and child/forced labour. We think certification is a good starting point, but we believe that for a truly fair chain you have to go much further. That is why we have our 5 cooperation principles .

history

Good question. Read our story here .

Read our story here .

ingredients

For the time being, there is no sugar-free Tony's bar or bar with an alternative to sugar planned. With our mission to 100% slave-free chocolate, our focus is on making the fairest and tastiest chocolate, so that we can help cocoa farmers have a better future and inspire other chocolate makers to do the same. We want to change the mainstream chocolate world. A sugar-free bar is still too much of a niche product for this, and we do not help the cocoa farmers with it. Who knows, this may change in the future, as we are doing our best to take a step forward in all areas.

Since 2012, we have purchased our cocoa mass directly from cocoa farmers in West Africa. We currently work with 6 farmer cooperatives; 2 in Ghana (ABOCFA and Suhum Union) and 4 in Ivory Coast (Kapatchiva, ECAM, ECOJAD and SOCOOPACDI). We work with all these cooperatives according to our 5 cooperation principles . Because of the long-term relationship, we know the cooperatives well and can support them in their (financial) management. This gives the farmer the certainty that he can sell his cocoa to us for a long time and at a good price. This allows him to invest in his plantation to get the most out of it. And you can be sure that our bars always taste just as good

We purchase our beans in Ghana, among other places, from the organically certified cooperative ABOCFA, the first organic cooperative in West Africa. But we know that organic farming does not necessarily prove to be positive for farmers' incomes in West Africa. To be able to grow organically well, you have to be a very professional farmer, with a lot of knowledge, investments and professionalism, and most cocoa farmers are far from that. We support various organic initiatives, such as ABOCFA, but it appears that organic farming unfortunately does not guarantee social impact. That is why we have chosen not to make our entire chain organic yet and there is no organic label on our wrapper. Social impact always comes first for us, and we always take the environment into account as much as possible.

The price of organic milk and sugar rose so much that our organic chocolate milk became so expensive that we sold less of it. And as a result, farmers were able to sell less cocoa, sugar and milk to us. That's why we decided to still buy the same organic cocoa, for the same price, but without the organic stamp on it. That saves a lot of costs. We have also looked for alternatives for the other ingredients that are at least as impactful. Vera, our sugar babe, did research into sugar systems, because what is actually 'sustainable'? Is locally produced sugar from the Netherlands and Germany without child labor more sustainable than cane sugar from distant countries? We chose to purchase Fairtrade and traceable sugar in Mauritius. And the milk now comes from a group of German farmers who farm according to the 'Faire Milch' concept.

The 70% dark chocolate bar, pure almond sea salt, pure creamy hazelnut crunch, and pure coffee toffee are in principle vegan, but there is a minimal chance that the bars contain milk or proteins. Our milk and pure bars are made in the same place, where after the production of milk bars, a “transition batch” is first run to remove any remaining chocolate from the line before the pure bars are made (and vice versa). This may leave some traces on the factory line. As a result, we cannot guarantee 100% that there is nothing in it, and strict vegans would like to have that guarantee. However, if this is not a problem for you, then we say: enjoy your bar!

All our white and milk chocolate contain milk products. The 70% dark chocolate bar is in principle vegan (i.e. lactose-free), but there is a chance that the bar contains milk. Our milk bars and vegan pure bars are made in the same place, where after the production of milk bars, a “transition batch” is first run to remove any remaining chocolate before pure bars are made (and vice versa). In this way, milk may remain on the factory line. Because of this we cannot guarantee that there is nothing in it. On the back of the wrapper we also state that it may contain traces of milk (this includes lactose).

to collaborate

How nice that you think of Tony's for this! We receive a lot of sponsorship requests and requests for competitions/collaborations every day, so we are unable to collaborate with everyone, no matter how much we want to. That is why we choose requests that can bring us a little closer to our mission; 100% slave-free chocolate. We think it is important that attention is also paid to our story, so that cocoa farmers get what they are entitled to.

If your request does contribute to achieving our mission, please send us an email!

Do you have a question that you cannot find here?

to the contact form