Frequently Asked Questions
Unfortunately not! All the practical product information, such as nutritional values, ingredients, and other important chocolate facts, is on the back of the wrapper. So there's no room for additional logos or text.
It's also best to leave one of the short sides free, as this is where we'll print the batch code and expiration date.
That's certainly possible, but... be careful: very dark colors are more susceptible to minor damage during shipping. This can sometimes cause white streaks or scratches.
We do our best to ensure the chocolate reaches you in the best possible condition, but unfortunately, we can't guarantee this 100%.
We do our utmost to align everything as perfectly as possible, of course. But folding the wrapper is still a quick machine job, so a slight shift is possible. It's a matter of millimeters, of course, but we're happy to be honest!
The preview in the creator shows RGB (web) colors and not the CMYK colors you submitted for the wrapper. Because of this, the preview will look a bit different from the original file. But don't worry, the colors will print as they are formatted in your PDF. Great!
We have a minimum shelf life of 3 months after the order date. Our chocolate usually has a much longer shelf life, between 6 months and a year. But hey... that's just an indication.
need help?
-
send us a message via WhatsApp (available between 09:00 - 17:00)
WhatsApp: +31 970 102 408 35
(available between 09:00 - 17:00)
-
Would you rather call? (available between 09:00 - 16:00)
chocophone: +31 20 20 512 00
(available between 09:00 - 16:00)
We are available on working days to answer your questions. During and outside office hours you can always send us a question, compliment or complaint via the contact form:
check out our templates
You can also start personalizing your bar with a template. We have a wide selection of templates for all occasions.
